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The few weeks ago, I flipped my TV on and it wouldn't come on. The red LED light in front just kept flashing until it went out and the "Lamp" light turned on.  Oh fine, my husband had just left on a militaristic deployment and now I am without TV. I instantly logged onto my laptop to write my husband, who just insisted we buy a LCD HDTV three years ago.  I informed him that his "awesome" television is broken and now I have no hubby and no TV either.

You have to love modern technology because the next thing I know, he wrote back and told me he bought the extended warranty on the Sony HDTV. The extended warranty only lasts 4 years so I knew we were pushing it. I also knew the paperwork was lost somewhere with all the rest of the essential papers we had.  After sifting through documents for an hour, I eventually found it in an unopened box from our move.  I opened it up and saw the date of purchase, just 3 months shy of four years.

YES! So I called Sony and let them know the HDTV model I have and my purchase number.  They set up a near-by electronics store to come to my home, make positive it was the lamp and then change it.  They even gave me an appointment day and time. I waited around all day for the serviceman to come to my residence the day of the appointment but he never showed up.  Do you know how bothersome it is to go from a 52" HDTV to no high definition 19" television?  It's quite dissatisfying.

I called the electronics Co. and ask them what happened.  They gave me another appointment and apologized, which was fine, everyone makes mistakes.  However, the next appointment never happened either.  Then I called again and they said that they just went ahead and ordered the lamp.  They said the lamp would arrive in two days.  Three days afterward, there was still no lamp.  It wasn't until almost 2 weeks later that they eventually got to my home with the lamp.

The two techs simply took off the front access panel to the TV, unscrewed the lamp casing, and replaced it.  It took about 15 minutes.  I could have certainly ordered the lamp myself and repaired it more than a week ago.  I will definitely remember that for the next time my precious high definition television's bulb burns out.

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